FREQUENTLY ASKED QUESTIONS
What type of testing do you do?
We look at a variety of high-risk markers that we know are associated with Public Safety and lead to the high morbidity/mortality numbers we see with this specialized workforce. We spend quality time with our patients and review blood results as well as diet, exercise, stressors and sleep habits. It is our goal to help our patients establish patterns that will not only affect change in their health, but can also influence the risk of their loved ones.
What happens during my initial Primary Care/Wellness appointment?
Plan on spending some quality time with us, as each patient gets the time they need. Your first appointment will be a minimum of 1.5 hours in length. You will get blood drawn (while fasting), provider visit (including physical exam), review of diet/exercise/sleep patterns and education. We encourage you to ask questions-help us make this visit all about you!!
How do I get scheduled?
If you would like to schedule an appointment, please call the office at (480)999-7911 and we will be happy to get you scheduled. Our office is closed every Wednesday. If you're unable to reach us, please leave a message and know that we will either call you within 1-2 business days.
Do you do NFPA 1582/OSHA Occupational Annual Medical Evaluations?
Yes, we have a very robust Occupational and Annual Medical Evaluation process. We have even made it mobile. We can bring the Occupational Annual Medical Evaluations to your stations. If you would like more information, please email Kepra@heartfitforduty.org
Can my spouse/family be a patient?
We encourage your spouse/family to make appointment. They are welcome to have a full visit and receive all the information for themselves. We find that getting those in the household educated/engaged in wellness goals helps increase the success all around.
Billing/Insurance Questions
Are the lab charges included in the physician office charges?
No, any testing that is sent to an outside lab for processing you will receive a separate bill for those services. At times the lab benefits on some plans are different from physician benefits, which can be higher than a co-pay, and sometimes is applied to a deductible.
At HeartFit For Duty we take the extra steps for your health, some of the ordered lab testing may not be covered under the wellness benefit. Some patients will receive additional billing from the lab. Ask your provider to explain all your testing and the importance of the ordered labs.
Is my Annual Wellness visit free?
Under the Affordable Healthcare Act some insurance benefits cover one (1) yearly annual wellness exam with limited labs at 100%. However, not all labs are covered under these benefits and sometime our patient do receive additional lab bill. Not all insurance benefits cover your annual wellness exam at 100%, please check with your insurance directly.
How do I know my insurance benefits?
We ask the patient to verify their benefits with their insurance company. If you have any questions please feel free to contact our billing department.
Do I have to pay my co-pay at each visit?
Every time you come to the office for an office visit other than an annual wellness exam (once per year) your co-pay will be collected. Some plans have deductible rather than co-pays.
What is a deductible?
The amount you pay for covered health care services before your insurance plan starts to pay, is an out of pocket expense for the patient.
Example: With a $2,000 deductible, for example, you pay the first $2,000 of covered services yourself. After you pay your deductible, you usually pay only a copayment or coinsurance for covered services.
Physician Services vs. Lab/Imaging Services?
During the course of your visit testing may be ordered (Lab work, Imaging, referrals) these services are billed through a separate entity to which you may receive a billing statement outside of HeartFit.
Thank you, we look forward to seeing you!!
We look at a variety of high-risk markers that we know are associated with Public Safety and lead to the high morbidity/mortality numbers we see with this specialized workforce. We spend quality time with our patients and review blood results as well as diet, exercise, stressors and sleep habits. It is our goal to help our patients establish patterns that will not only affect change in their health, but can also influence the risk of their loved ones.
What happens during my initial Primary Care/Wellness appointment?
Plan on spending some quality time with us, as each patient gets the time they need. Your first appointment will be a minimum of 1.5 hours in length. You will get blood drawn (while fasting), provider visit (including physical exam), review of diet/exercise/sleep patterns and education. We encourage you to ask questions-help us make this visit all about you!!
How do I get scheduled?
If you would like to schedule an appointment, please call the office at (480)999-7911 and we will be happy to get you scheduled. Our office is closed every Wednesday. If you're unable to reach us, please leave a message and know that we will either call you within 1-2 business days.
Do you do NFPA 1582/OSHA Occupational Annual Medical Evaluations?
Yes, we have a very robust Occupational and Annual Medical Evaluation process. We have even made it mobile. We can bring the Occupational Annual Medical Evaluations to your stations. If you would like more information, please email Kepra@heartfitforduty.org
Can my spouse/family be a patient?
We encourage your spouse/family to make appointment. They are welcome to have a full visit and receive all the information for themselves. We find that getting those in the household educated/engaged in wellness goals helps increase the success all around.
Billing/Insurance Questions
Are the lab charges included in the physician office charges?
No, any testing that is sent to an outside lab for processing you will receive a separate bill for those services. At times the lab benefits on some plans are different from physician benefits, which can be higher than a co-pay, and sometimes is applied to a deductible.
At HeartFit For Duty we take the extra steps for your health, some of the ordered lab testing may not be covered under the wellness benefit. Some patients will receive additional billing from the lab. Ask your provider to explain all your testing and the importance of the ordered labs.
Is my Annual Wellness visit free?
Under the Affordable Healthcare Act some insurance benefits cover one (1) yearly annual wellness exam with limited labs at 100%. However, not all labs are covered under these benefits and sometime our patient do receive additional lab bill. Not all insurance benefits cover your annual wellness exam at 100%, please check with your insurance directly.
How do I know my insurance benefits?
We ask the patient to verify their benefits with their insurance company. If you have any questions please feel free to contact our billing department.
Do I have to pay my co-pay at each visit?
Every time you come to the office for an office visit other than an annual wellness exam (once per year) your co-pay will be collected. Some plans have deductible rather than co-pays.
What is a deductible?
The amount you pay for covered health care services before your insurance plan starts to pay, is an out of pocket expense for the patient.
Example: With a $2,000 deductible, for example, you pay the first $2,000 of covered services yourself. After you pay your deductible, you usually pay only a copayment or coinsurance for covered services.
Physician Services vs. Lab/Imaging Services?
During the course of your visit testing may be ordered (Lab work, Imaging, referrals) these services are billed through a separate entity to which you may receive a billing statement outside of HeartFit.
Thank you, we look forward to seeing you!!